Return & Refund Policy

Everything here is made for you, one order at a time. That changes how returns work, so here is the honest version.

The short version

Every item is printed to order. Nothing sits in a warehouse, so there is no stock to return it to.
Damaged, misprinted, or defective? Email us a photo within 30 days and we replace it or refund you. Free. You keep the item.
Wrong size or changed your mind? We cannot take it back — please use the size guide before you order.
Wrong item shipped, or a package that never arrived? That is on us. We fix it.
Email within one hour of ordering to change or cancel — we can do it as long as it has not gone to print yet.

Defects, misprints, and damage

If your order shows up crooked, cracked, faded, stained, torn, or printed with something that is not what you ordered, we will make it right. Email DoDfitness.JH@gmail.com within 30 days of delivery with:

Your order number
A photo of the problem (and a photo of the garment tag, if the issue is the size printed on it)

We will send a replacement at no cost or refund you in full — your choice. You do not need to ship anything back. Keep it, cut it into rags, use it as a squat rack rag. We are not going to make you stand in line at the post office over our mistake.

Sizing and second thoughts

This is the part where a normal retailer would offer free exchanges, and we would rather tell you the truth than write a policy we cannot honor. Your shirt did not exist until you clicked buy. There is no warehouse shelf it can go back on, and we cannot resell a printed tee that has been to your house. So:

We do not accept returns or exchanges for size, color preference, or change of mind.
Please check the size guide before ordering. Measurements are in there for every garment we sell, and they are not all cut the same — Comfort Colors runs boxier than a Bella+Canvas tee.
If you are between sizes or unsure, email us before you order. We will tell you what we would pick. That is free and takes about a minute.

If a garment arrives measurably outside the size chart — not "it feels snug," but actually off — that is a defect, and the section above applies.

Wrong item

If we shipped you the wrong design, wrong garment, or wrong size from what your order confirmation says, email us with a photo and we will ship the correct item at no charge. Keep the wrong one.

Lost or undelivered packages

If tracking says delivered and it is not there, check around the property and give it 48 hours — carriers scan early more often than they admit. Still missing after that, contact us and we will work it out with the carrier and reship if needed.

If a package is returned to us as undeliverable because of an address error at checkout, we will reship it once you confirm the corrected address. Reshipping cost is on you in that case, since the item was already printed and mailed.

Changing or canceling an order

Email us within one hour of placing your order and we will change or cancel it if it has not gone to print. After that it is already being made and we cannot pull it back. Address corrections are worth emailing about at any point before it ships — sometimes we can catch it.

Refunds

Approved refunds go back to your original payment method within 5–10 business days after we approve them. Your bank sets the timing on their end, not us. Shipping charges are refunded when the fault is ours.

Sale, clearance, and discounted items

Discounted items are covered by this policy exactly like full-price items. A code does not make a misprint your problem.

Questions

Email DoDfitness.JH@gmail.com with your order number. We answer within 24–48 hours, and we are reasonable people. If something went wrong, tell us and we will fix it.

Last updated: September 2026